Welcome to
MD International Communications
Reliable, Affordable Call Center Solutions For Your Small Business
About Us
At MD International Communications, we provide cost-effective call center services tailored for small companies. If your business struggles to manage incoming calls but can't afford the expense of hiring a dedicated customer service agent in the US, we’re here to help. We offer a solution that is affordable, efficient, and professional.
Whether you are just starting your business, in a growth stage or are a long established company, we have the expertise to handle your customer service needs smoothly and effectively.
Our Services
Bilingual Call Center Support
Our team is proficient in both English and Spanish, ensuring seamless communication with your customers. By bridging language barriers, we help you reach a wider audience and provide better customer service experiences.
Flexible Schedules
We understand that every business has unique needs. That's why we offer flexible call center hours from Monday to Saturday, 8:00 AM - 8:00 PM. Our schedules adapt to your business requirements to ensure your customers are always taken care of.
Affordable Flat Rates
We believe in simple, transparent pricing. Our monthly flat fees are designed to be budget-friendly for small businesses that need assistance handling fewer than 250 calls per month. You get the support you need at a predictable, manageable cost.
Customized Training
We want our agents to be an extension of your business. Our training programs are customized to your specific requirements so that our representatives can understand your business, services, and customer base thoroughly.
Pricing Plans
Choose the plan that best fits your business needs:
Plan Level 1
Plan Features:
-
Includes
1 Representative, 1 Team Lead -
Availability
Monday - Friday, 8:00 AM - 6:00 PM -
Setup Fee
$500 for training and setup -
Best For
Businesses with fewer than 250 calls per month
Plan Level 2
Plan Features:
-
Includes
2 Representatives, 1 Team Lead -
Availability
Monday - Friday, 8:00 AM - 6:00 PM -
Setup Fee
$750 for training and setup -
Best For
Businesses with up to 500 calls per month
Plan Level 3
Plan Features:
-
Includes
3 Representatives, 1 Team Lead -
Availability
Monday - Saturday, 8:00 AM - 8:00 PM -
Setup Fee
$1,500 for training and setup -
Best For
Businesses with more than 500 calls per month
Why Us?
- Save Time and Money
- By outsourcing your call handling to MD International Communications, you can save the high costs of hiring full-time, dedicated staff, and spend your time growing your business.
- Bilingual Support
- With bilingual agents available, we help you extend your services to Spanish-speaking customers, offering a friendly and professional communication experience for all.
- Customized Training
- We ensure our agents fully understand your business and customer needs. With customized training programs, we align with your goals to deliver the best support possible.
- Scalable Solutions
- Whether your needs are small or expanding, our flexible pricing plans are designed to grow with you.